fillbit Privacy Policy – How We Handle Your Data

fillbit operates the online gaming platform accessible at fillbit.app, serving players located in the Philippines. This Privacy Policy explains how fillbit collects, uses, stores, and protects the personal information of our registered users, visitors to the platform, and individuals who interact with our support channels.

This policy covers all personal data processed in connection with your use of fillbit — including account registration, gaming activity, financial transactions, identity verification, and communications with our support team. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

fillbit collects personal information in two main ways: information you provide directly, and information collected automatically during platform use.

Information You Provide

• Registration data: Your full legal name, date of birth, email address, mobile number, and a password when you create your account.
• KYC verification documents: A valid government-issued ID, proof of address, and a selfie or likeness confirmation, as required to verify your identity before processing withdrawals.
• Payment information: Bank account details, e-wallet identifiers, or other Philippine payment method references needed to process deposits and withdrawals. fillbit does not store full payment credentials directly — these are handled by our payment processing partners.
• Support communications: Any information you share when contacting the fillbit support team, including the content of your messages and any documents you attach.

Information Collected Automatically

• Device and access data: Your IP address, browser type, device model, operating system, and general geographic region derived from your IP address.
• Session and usage data: Pages visited within the platform, games played, bet history, session duration, and navigation patterns.
• Cookies and similar technologies: fillbit uses session cookies and persistent cookies to maintain your login state, remember your preferences, and gather aggregate analytics data. See Section 7 for more detail on cookies.

fillbit uses the personal information it collects for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and processing your login and authentication (including OTP verification).
• Transaction processing: Facilitating deposits and withdrawals in Philippine Peso through your chosen local payment channels.
• Platform security: Detecting fraudulent activity, preventing unauthorized access, identifying duplicate accounts, and investigating complaints or disputes.
• Legal and compliance obligations: Meeting identity verification, anti-money laundering, and recordkeeping requirements as applicable to the platform.
• Customer support: Responding to queries, resolving account issues, and following up on support tickets.
• Platform improvement: Analysing aggregated, anonymised usage patterns to improve the performance, reliability, and user experience of the fillbit platform.
• Communications: Sending account-related notifications, security alerts, and — where you have opted in — information about promotions or platform updates.

fillbit does not use your personal data for automated decision-making that produces significant legal effects on your account, except where required for fraud prevention or identity verification purposes.

fillbit does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Payment processors: Philippine banking partners and e-wallet integration providers receive the minimum account and transaction data necessary to process your deposits and withdrawals in PHP.
• Identity verification providers: Third-party KYC services may process your ID documents and likeness data to verify your identity. These providers operate under strict data processing agreements with fillbit.
• IT and security service providers: Cloud hosting, security monitoring, and analytics services that support platform operations. These providers process data on fillbit's behalf and are not permitted to use it for their own purposes.
• Legal obligations: Where required by law, court order, or a valid request from an authorized authority, fillbit may disclose personal data as legally required.

fillbit applies industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. The primary measures in place include:

• SSL/TLS encryption for all data transmitted between your device and our servers, whether you access fillbit from a desktop browser or a mobile browser in Manila, Cebu, Davao, or anywhere else in the Philippines.
• OTP (One-Time Password) authentication required for account login and all financial transactions, adding a second layer of verification beyond your password.
• Secure storage with access controls limiting which internal personnel can view personal or financial account data.
• Regular security assessments and monitoring for unusual account activity or potential unauthorized access.

While fillbit takes data security seriously, no online system can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately at [email protected]. Do not share your password or OTP codes with anyone — fillbit staff will never ask for these.

fillbit retains your personal data for as long as your account is active, and for a reasonable period thereafter to handle any outstanding account matters, disputes, or legal obligations. Specifically:

• Account and transaction records are retained for a minimum period following account closure to meet applicable recordkeeping requirements.
• KYC documents are retained for the period required by identity verification and anti-money laundering obligations.
• Support communications are retained for a limited period sufficient to resolve related disputes and improve service quality.
• Anonymised analytics data may be retained indefinitely as it cannot be used to identify individual users.

When personal data is no longer needed, it is securely deleted or anonymised in accordance with fillbit's internal data management procedures.

fillbit uses cookies — small text files stored on your device — to maintain your session, remember your preferences, and gather aggregate usage data that helps improve the platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies — particularly session and security cookies — may affect your ability to log in or use core platform features.

As a fillbit account holder, you have the following rights in relation to your personal data. To exercise any of these rights, send a request to [email protected] from the email address registered to your account.

fillbit may update this Privacy Policy from time to time to reflect changes to the platform, applicable legal requirements, or our data handling practices. When a material change is made, we will update the "Last updated" date at the top of this page. Continued use of the fillbit platform after a policy update constitutes your acceptance of the revised version.

We encourage you to review this page periodically. If you have questions about any changes, contact the support team at [email protected].