Frequently Asked Questions About fillbit

You must be 21 years of age or older to register and play on fillbit. This applies to all players in the Philippines. Age verification is conducted as part of the KYC process before your first withdrawal is approved.

No. Each person is permitted only one fillbit account. Duplicate accounts — whether under different names, email addresses, or mobile numbers — will be identified during KYC verification and may result in all associated accounts being closed and balances voided. Always use your own real name and details when registering.

Email [email protected] from your registered email address and request a password reset. Include your registered mobile number for verification. The support team will guide you through the identity confirmation process before helping you regain access to your account. For security reasons, password resets are not processed over chat or unverified channels.

fillbit accepts deposits via Philippine bank transfers, InstaPay, PESONet, and supported local e-wallets. All deposits are processed in ₱ Philippine Peso (PHP). The deposit account must be registered in your own legal name — third-party deposits are not accepted. Minimum deposit amounts are displayed during the deposit process in your account dashboard.

Deposits made via InstaPay typically reflect within a few minutes. PESONet transfers may take longer depending on your bank's processing schedule. If your deposit has not appeared in your fillbit account after a reasonable waiting period, contact [email protected] with your transaction reference number and the support team will look into it.

No. fillbit does not accept credit cards or cryptocurrency as deposit or wagering methods. All deposits must be made through accepted Philippine bank transfer and e-wallet channels in ₱ PHP. This applies to all accounts without exception.

Log in to your account and navigate to the withdrawal section of your dashboard. Select your preferred Philippine bank account or supported local e-wallet, enter the amount, and confirm the request. Before your first withdrawal, you will need to complete KYC verification. Visit the Withdrawal page for a full explanation of the process, requirements, and typical processing timeframes.

KYC (Know Your Customer) verification confirms that the person withdrawing funds is the same person who registered the account. This protects you against unauthorised withdrawals and is a standard practice across regulated online platforms. You will need to submit a valid Philippine government-issued ID and a selfie for matching. Accepted IDs include Passport, Driver's License, SSS, PhilHealth, PhilSys (national ID), and Voter's ID.

Processing times vary depending on your bank or e-wallet channel and your current VIP tier. Higher VIP tiers generally receive faster withdrawal processing. Once approved on the fillbit side, the time for funds to appear in your bank account depends on your bank's own processing schedule. For specific details, see the Withdrawal page.

fillbit offers a wide range of games suited to Philippine players, including slot games, eBingo, fish games, sports betting, and live casino titles. Head to the Game Lobby after logging in to browse the full catalogue. Sports betting on fillbit covers local favourites like PBA basketball, boxing, and volleyball, as well as international events.

Yes. fillbit is fully accessible through any mobile browser on Android or iOS — no app download is needed. The platform is optimised for smaller screens, so you can play slots, place sports bets, join eBingo sessions, or play fish games from anywhere in the Philippines, whether you're in Manila, Cebu, Davao, or elsewhere.

fillbit's games use Random Number Generation (RNG) technology to ensure that outcomes are unpredictable and fair for all players. No strategy, timing, or system can guarantee a winning outcome. Please play for entertainment and never chase losses or bet more than you can comfortably afford to lose. See our Responsible Gaming page for self-management tools.

Every eligible bet you place on fillbit contributes to your VIP tier progress. As you accumulate points, you advance through VIP tiers, each with improved benefits such as priority withdrawal processing and exclusive account perks. All registered players start at the base tier automatically — there is no separate application needed. Visit the VIP page for the full tier breakdown.

For specific details on VIP point validity, expiry conditions, and tier maintenance requirements, please refer to the VIP page and the Terms and Conditions. These policies are subject to change, so it's worth checking back periodically for updates.

fillbit uses SSL encryption on all connections, OTP verification on login and key transactions, and KYC verification before withdrawals are processed. This multi-layer approach ensures that your balance and personal information remain protected. Always use a strong, unique password and never share your OTP or login credentials with anyone — including people claiming to be fillbit staff.

Contact fillbit support immediately at [email protected] from your registered email address. Request an urgent account security review and mention suspected unauthorised access. The support team can place a security hold on your account while it is being investigated. Also check your transaction history for any activity you do not recognise and include those details in your email.

Never. fillbit staff will never ask for your password, OTP code, or full ID number through chat, email, or any other channel. If anyone contacts you claiming to be fillbit and requests this information, it is a scam. Do not share any sensitive details and report the incident to [email protected] immediately.